Managed Services

To draw maximum power from Oracle Applications requires a workforce that is trained in all features and functions of the application modules and the technology under pinnings of Oracle eBusiness Suite. Often organizations spend a huge portion of their budget in running and maintaining these applications. These resource and budgetary pressures often prevent clients from investing in areas of strategic importance. Polaris Associates brings economies of scales by leveraging our trained workforce across multiple clients. All of this translates into reliable service and substantial savings for our clients. Polaris Associates has a dedicated team of experts based in our headquarters in Atlanta, GA. The Polaris team consists of Functional experts that specialize in the application configurations, Technical experts that are adept at diagnosing application issues including issues with the Workflows, and DBAs that maintain the application and monitor the application performance. Our dedicated team provides full suite of services ranging from Payroll Administration and Applications Maintenance to Applications DBA Consulting. All our clients receive the following services:

A dedicated Service Delivery Manager (SDM) who will be the single point of contact. The SDM will deploy all necessary functional, technical, or DBA resources to complete tasks or resolve any issues. 24/7 access by phone and email. Monthly summary of service requests logged and average response time to complete service requests.